Shipping Policy

Shipping Orders

Orders will ship within 1-2 business days of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed.  Preorders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed.  Orders may be delivered in separate shipments. 


Alaska, Hawaii, and Puerto Rico Shipping Addresses:

  • An additional 14 calendar days will apply
     

APO addresses (such as Armed Forces addresses overseas):

  • An additional 21 calendar days will apply

 

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Ruby May Cosmetics as undeliverable. When the carrier returns an undeliverable package to Ruby May, please contact us to make arrangements for reshipment.

 

International orders

Purchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. Please be aware that there are often customs fees on international orders and Ruby May Cosmetics is not responsible for these fees. The customer is required to pay the fees for the entire value of the order. 

 

Shipping Options

We offer shipping via a variety of carriers. These may include, dependent on your locale, UPS, FedEx and the United States Postal Service.  Please note that orders shipped by our expedited shipping options 2nd Day and Next Day are only delivered Monday through Friday.

 

Delivery Times

These dates are based on carrier shipping practices, destination, and the items you order. (Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.) Orders may be delivered in separate shipments. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout, however normal processing times will still apply. We are not responsible for lost or stolen items.

 

Standard Shipping

Products shipped via standard service are normally delivered within 5-7 business days after shipment.

 

Guaranteed Delivery Dates

Guaranteed delivery dates for items shipped in a timely manner from Ruby May Cosmetics are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.

 

Estimated Delivery Dates

If a product is labeled as being on "Backorder" or “Pre-order” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item.  We cannot, however, guarantee the date of arrival listed.

 

Delivery Notice

Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Ruby May Cosmetics's facilities. As the delivery of your order is beyond Ruby May Cosmetics's control, once your order leaves Ruby May Cosmetics's facilities, Ruby May Cosmetics cannot assume liability for late deliveries.

 

UPS Delivery Attempts

UPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to Ruby May Cosmetics.

 

Canceling an Order

If you would like to cancel a pending order, you can do so provided that the order has not yet shipped. If the order you want to cancel has already shipped, it cannot be canceled by you or by our customer service department. To cancel an order please email customerservice@rubymaycosmetics.com.  If the order has been shipped and cannot be cancelled, please refer to our return policy here.